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Instructor Support

We want to make it easy for you to get started with MyEducationLab! We offer several ways for you to learn about MyEducationLab and get the support your need.

Instructor Technical Support

Access Online Knowledge Base
Have a question about or support issue related to MyEducationLab? Start by searching our Online Knowledge Base to find an answer to your question!

Can't find your answer? Our MyEducationLab Support team is ready to help. You can contact Product Support via one of three methods:

24/7 Chat
Chat 24/7 with a Support Representative

Note: You first have to log in or create an account before you start a chat session. 24/7 Chat support is available for U.S.-based products and English-speaking customers only.

24/7 Email
Email 24/7 Help Request Form
Submit your Support request via our online Help request form

Phone Toll Free (888) 433-8435
Educators can call technical support for assistance Monday through Friday, 8:00 AM to 8:00 PM EDT / 13:00 to 01:00 BST (GMT +1). Toll-free phone support is provided to educators and computer lab administrators.

First Day of Class Resources

Getting Started with MyEducationLab

Are you new to MyEducationLab? Check out our updated MyEducationLab User Guide, created specifically for first-time instructors who are working with pre-built courses. Learn how to modify your courses and become familiar with basic MyEducationLab functionality.

My EducationLab Community

Have a question that can be answered by other instructors using MyEducationLab? Post your question on the Community Discussion Board.

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